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About forrester.com (Tech Companies)
This page provides details about forrester.com (Tech Companies) which was ranked #26 out of 107 in the list of sources (5 citations (0.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from forrester.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| forrester.com | 2 | 29 |
| /analyst/david-kaplan | 3 | 68.2 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s ## Key Industry Statistics & Market Research - **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer- [...]
OpenAI ChatGPT Latest
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] g/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your context (B2B vs B2C, seats, sales motion, an [...]
X.AI Grok (latest)
(3 citations)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] : AI workflow automation for CRM. [Bardeen](https://www.bardeen.ai/). - Track via [Crunchbase CRM Startups](https://www.crunchbase.com/hub/crm-startups). **Key Trends** (per [Gartner's 2024 CRM Trends](https://www.gartner.com/en/information-technology/insights/customer-relationship-management) and [Forrester's Predictions 2024](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conf [...]
[...] it.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-foc [...]
[...] angelist. Blog: [OnStartups](https://onstartups.com/author/dharmesh/). - **Satya Nadella** (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/). - **David A. Kaplan** (Forrester VP, Principal Analyst): CRM research expert. [Forrester](https://www.forrester.com/analyst/david-kaplan/). - Others: **Godard Abel** (G2 CEO, CRM influencer), **Arvind Krishna** (IBM CEO, Watson CRM ties). ## Emerging Startups and Trends **Emerging Startups**: - **Attio**: AI-native, flexible CRM for modern teams. [Attio](https://attio.com/). - **Folk**: No-code CRM for startups. [Folk](https://www.f [...]