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About forrester.com (Academic)
This page provides details about forrester.com (Academic) which was ranked #42 out of 137 in the list of sources (5 citations (0.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Forrester CX Blog, The Forrester CX Summit, Forrester Customer Service Research.
Used by AI Models
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Pages from forrester.com (4 links)
| URL Path | Citations | Position |
|---|---|---|
| /customer-experience | 1 | 46 |
| /event/cx | 1 | 52 |
| /blogs/category/customer-experience | 2 | 66.2 |
| /research/customer-service | 1 | 87 |
Brands Referenced By This Website (3 brands)
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0% | 1 |
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] vice trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and support articles - **[Forrester CX Blog](https://www.forrester.com/blogs/category/customer-experience/)** - Research-backed insights ### Podcasts - **[Customer Service Secrets Podcast](https://www.getsalefish.com/podcast)** - By Gabe Larsen - **[The Customer Service Revolution Podcast](https://www.dilanoconsulting.com/podcast/)** - By John DiJulius - **[Experience This!](https://www.experiencethiss [...]
[...] rt conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer service conference - **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - Customer experience strategy ### Virtual Events - **[CX Network Virtual Events](https://www.cxnetwork.com/virtual-events/)** - Regular online conferences - **[Freshworks Refresh](https://www.freshworks.com/refresh/)** - Annual virtual conference ## 🚀 Notable Startups & Disruptors ### AI-Po [...]
[...] contact center software - **[Dialpad](https://www.dialpad.com/)** - Business phone system with AI ## 📊 Research & Industry Reports ### Market Research Firms - **[Gartner Customer Service Research](https://www.gartner.com/en/customer-service-support)** - Magic quadrants and industry analysis - **[Forrester Customer Service Research](https://www.forrester.com/research/customer-service/)** - CX research and reports - **[IDC](https://www.idc.com/)** - Market intelligence and analysis ### Annual Reports to Follow - **[Zendesk Customer Experience Trends Report](https://www.zendesk.com/customer-experience-trends/)** - Annual CX trends - **[State of Customer Service Report](https://ww [...]
OpenAI ChatGPT Latest
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] to stay informed - Industry + CX publications: - [CustomerThink](https://customerthink.com/) - [CMSWire](https://www.cmswire.com/) - [CX Network](https://www.cxnetwork.com/) - Research/analyst firms (valuable when evaluating tools/strategy): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - Management-level perspective (often relevant for service leadership): - [Harvard Business Review](https://hbr.org/) --- ## 10) A simple “what to learn first” path (if you’re entering the field) 1) Learn ticketing fundamentals + writing skills using one mainstream platform’s free material [...]
X.AI Grok (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] hink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/) - **Forrester Blogs/Reports**: Research on CX (e.g., Customer Experience Index). [Forrester CX](https://www.forrester.com/customer-experience/) - **Podcasts**: "The CX Cast" [CX Cast](https://thecxcast.com/), "Support IQ" [Support IQ](https://supportiq.show/). Newsletters: Support Ops [Support Ops](https://www.supportops.co/), Lenny's Newsletter (CX sections) [Lenny's Newsletter](https://www.lennysnewsletter.com/). To get started in the [...]