AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About capacity.com (Tech Companies)

This page provides details about capacity.com (Tech Companies) which was ranked #99 out of 131 in the list of sources (1 citation (0% share)) in answers from AI models (X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.

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Used by AI Models

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Pages from capacity.com (1 link)

URL Path Citations Position
capacity.com 1 23

Citations from AI Responses

X.AI Grok (latest) (1 citation)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] merging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer Service 2024](https://www.gartner.com/en/customer-service-support/trends/customer-service-trends); [CB Insights Customer Service Startups](https://www.cbinsights.com/research/customer-service-startups/). ### Major Conferences and Events Annual events for [...]

capacity.com December 30, 2025