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About surveymonkey.com (Utilities)
This page provides details about surveymonkey.com (Utilities) which was ranked #41 out of 131 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: SurveyMonkey.
Used by AI Models
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Pages from surveymonkey.com (1 link)
| URL Path | Citations | Position |
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| surveymonkey.com | 2 | 52.9 |
Brands Referenced By This Website (1 brand)
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0.8% | 3 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] atform ### **Customer Feedback & Surveys** - **Qualtrics** - [https://www.qualtrics.com](https://www.qualtrics.com) - Enterprise experience management (acquired by SAP, then re-IPO'd) - **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys - **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platform ## Key Companies & Service Providers ### **Outsourced Support Providers** - **Concentrix** - [https://www.concentrix.com](https://www.concentrix.com) - Global CX solutions provider - **TELUS International** - [https://www.telusinternational.com](https://www.telusinterna [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callminer.com/) ### Voice of Customer (VoC) / surveys (often owned by CX teams but heavily used by Support) - [Qualtrics](https://www.qualtrics.com/) - [Medallia](https://www.medallia.com/) - [SurveyMonkey](https://www.surveymonkey.com/) Common metrics concepts referenced: [CSAT](https://en.wikipedia.org/wiki/Customer_satisfaction), [Net Promoter Score (NPS)](https://en.wikipedia.org/wiki/Net_promoter_score), [Customer Effort Score (CES)](https://en.wikipedia.org/wiki/Customer_Effort_Score) --- ## Influential figures & thought [...]