AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

Track Your AI Visibility
#{{ domain.rank }}

{{ domain.value }}

{{ formatPercent(domain.influence) }}
Share of Voice
{{ domain.linkTypeName }} Visit {{ botCount }} AI models {{ questionCount }} questions

About usepylon.com (Developer Tools)

This page provides details about usepylon.com (Developer Tools) which was ranked #25 out of 131 in the list of sources (16 citations (0.8% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk.

#{{ domain.rank }}
Rank
{{ formatPercent(domain.influence) }}
Voice
{{ formatPosition(domain.appearanceOrder) }}
Position
{{ formatPercent(domain.mentionsAsPercent) }} ({{ domain.mentions || 0 }})
Citations

Used by AI Models

Model Voice Position Citations
{{ bot.name.charAt(0) }} {{ bot.name }} {{ getInfluenceForBot(bot.id) }} {{ getPositionForBot(bot.id) }} {{ getMentionsForBot(bot.id) }}

Pages from usepylon.com (1 link)

Brands Referenced By This Website (1 brand)

Brand Voice Mentions
Zendesk Zendesk 100% 45

Citations from AI Responses

Perplexity Sonar (with search) (latest) (5 citations)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] Overview The customer support industry in 2025 is rapidly evolving, driven by **AI adoption, automation, and omnichannel experiences**, with a strong emphasis on self-service, proactive support, voice AI, and blending human empathy with technology to boost efficiency, satisfaction, and scalability.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/)[8 Key Customer Service tren [...]

usepylon.com/blog/50-customer-support-statistics-trends-for-2025 December 30, 2025

[...] ols as key for AI adoption.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) (https://www.zendesk.com) - **Salesforce**: Noted for self-service solutions, with 80% of high-performers offering them vs. 56% of low-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako** and **Gartner** referenced for channel preferences and deflection stats, indicating influence in analytics.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Outsourcin [...]

usepylon.com/blog/50-customer-support-statistics-trends-for-2025 December 30, 2025

[...] w-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako** and **Gartner** referenced for channel preferences and deflection stats, indicating influence in analytics.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Outsourcing providers like **AnswerConnect** highlight benchmarks for live chat and social support.[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) (https://www.answerconnect.com) ### Best [...]

usepylon.com/blog/50-customer-support-statistics-trends-for-2025 December 30, 2025

[...] in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) (https://www.answerconnect.com) ### Best Products and Services Top-rated offerings focus on AI-driven tools: - **AI chatbots and agents**: Preferred by 67% of consumers; reduce inquiries by up to 70%.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](ht [...]

usepylon.com/blog/50-customer-support-statistics-trends-for-2025 December 30, 2025

[...] epylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) - **Voice AI and copilots**: 60% of consumers want adoption; agents using them feel 20% more empowered.[92 customer service statistics you nee [...]

usepylon.com/blog/50-customer-support-statistics-trends-for-2025 December 30, 2025